FAQS


(1). Can I get approved for a mobile phone contract yet I have bad credit?

- Sphere Phones was started for this very particular reason. So yes, if you have bad credit and have been declined somewhere else, you can be rest assured that you will be approved and get an amazing deal on bad credit mobile phones.

(2). How long does it take before I can get my handset after making an application?

- Sphere Phones is committed to a great customer experience and as such always do everything in our power to ensure that you receive your handset within 24 to 48 hours after application.

(3). I have bad credit. Can I get a guaranteed mobile phone contract?

- Whilst many other providers discriminate a person based on their bad credit, Sphere Phones is all about giving you a new lease of life. Therefore, irrespective of your bad credit status, you can rest assured that you will get a guaranteed mobile phone contract.

(4). Is there a way I can compare bad credit mobile phone deals?

- At Sphere Phones, we are all about giving our customers with the best deals. In this regard, you can talk to any of our highly qualified personnel to walk you through the deals we have or alternatively, you can visit one of our partners at http://www.moneysupermarket.com/mobile-phones/ and compare the best deals.

(5). What kinds of handsets are available to choose?

- At Sphere Phones, we are all about providing our customers with the best deals. In this regard, we not only provide our customers with different kinds of handsets but also ensure that each phone comes with a great deal. Some of the handsets you choose include iPhone 4s, Samsung galaxy, Moto G, HTC phones among many others.

(6). What will happen in the event my application is rejected?

- The only time your application can be rejected at Sphere Phones is if you made a mistake while applying. This could be omission of some details which are very important but not your credit score. Mostly, these are mistakes you can rectify within a few hours and have your application approved within minutes.

(7). Do I have to make an upfront payment?

- Upfront payments are basically designed as a security measure. If your credit score is very worse, we might require you to make an upfront payment and the same will be adjusted as you continue to make monthly payments. The upfront payment is usually a security measure and standard practice especially for people applying for bad credit mobile phones contracts across the UK.

(8). Is there a particular network on your mobile phone deals?

- We have partnered with various providers and have bad credit mobile phone deals across the board. As such, the discretion is yours to compare and choose a deal that best suits you as a person.

(9). Is there an option to go for a refurbished phone?

- At Sphere phones, we offer deals on new phones as well as refurbished phones. The choice lies with you and the greatest advantage about going for a refurbished phone is that they are relatively cheaper as compared to new phones. The choice is ultimately yours to make.

(10). What is the contract period time?

- At Sphere Phones, the standard contract time commitment is 12 months. However, if you have bad credit, we require that you be committed to a contract of 18 or 24 months.

© 2015 Websphereusergroup.org.uk